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Monitoring
"I'd feel better if I knew that someone were paying attention to my technology all the time."

 
Case Study
Industry: Defense Contracting
Location: Global
Problem:
Grew from 12 to 100+ faster than their current IT systems could handle.
Solutions:
IT Consulting, Help Desk, Hosted Servers 
View Details
 
TMI met with the company and assessed their technology needs. It was determined that based on their requirements they needed to take their existing data and move it to server technology.
We put together an implementation for an infrastructure that would best fit their growing business. Given that most of their employees were remote and spread across the globe, it was determined that they could make use of Exchange, Remote Connectivity, and File Sharing capabilities. We implemented a dedicated Hosted Exchange, SSL-VPN, and File server at our data center that provided them with high availability services, as well as the ability to expand their infrastructure easily with growth.
Because of the time differences between our company and their various employees we were presented with an additional challenge in coordinating support for remote users upon the migration. To ensure a smooth transition, our 24x7 help desk employees were notified of the potential request for help, and given detailed information on migration instructions, as well as the client’s infrastructure. This allowed us to provide seamless support at any time of the day through the project. 
 
related services:
tmi 2.0:

Overview

Server down time can cripple any business. If your server goes down on a weekend or during off-hours, you might not even know until business opens on a hectic Monday morning. Critical business hours are lost while your internal or outsourced IT staff responds. TMI’s cost-effective, state-of-the-art monitoring service alerts TMI the moment your server has a problem, typically before an outage occurs. Whether your server is critically down or just running out of space, we alert you and resolve the problem immediately, 24/7/365. TMI’s monitoring services give you peace of mind along with a monthly email report on server uptime, hardware statistics, and alerts/escalations.

How Does IT Work?

Simply sign up for month-to-month device and server monitoring with no term agreement.  Then, when, if your systems have issues, we will contact you and troubleshoot them immediately. 

  1. You sign up for TMI Monitoring Services.
  2. We configure your server and network devices.
  3. Our Help Desk and/or oncall engineers receive and triage alerts signalling any disruption on your monitored systems.
  4. You receive regular reports of your bsuiness critical systems.
  5. Your business systems are worry-free.